ONLINE SALES AND RETURN POLICY
PLACING AN ORDER
YOU CAN PLACE AN ORDER ONLINE BY VISITING WONDERSOFNATUREONLINE.COM.
WE ACCEPT VISA, MASTERCARD, AND DISCOVER CREDIT CARD PAYMENTS.
COST OF SHIPPING
WE USE USPS PRIORITY MAIL FOR SHIPPING AND CHARGE A FLAT RATE OF $8.00. ANY
ORDER OVER $65 INCLUDES FREE SHIPPING.
WHEN WILL MY ORDER SHIP?
GENERALLY, ALL PACKAGES ARE SHIPPED OUT VIA USPS WITHIN 48 HOURS AFTER
PAYMENT HAS PROCESSED. OUR POLICY STATES TO ALLOW 2-4 DAYS FOR
FULFILLMENT WHICH IS IN PLACE TO GIVE OUR FULFILLMENT TEAM TIME TO
PROCESS ALL ORDERS DURING PERIODS OF HIGHER VOLUME. ONCE YOUR PACKAGE
HAS SHIPPED YOU WILL RECEIVE YOUR USPS TRACKING NUMBER VIA THE EMAIL
ASSOCIATED WITH YOUR ORDER. PLEASE ALSO NOTE THAT YOUR SHIPPING TIME
ESTIMATE (5-7 DAYS) BEGINS AFTER YOUR ORDER HAS SHIPPED OUT OF OUR
OFFICES.PLEASE NOTE THAT WE USUALLY CAN NOT SHIP ON THE WEEKENDS.
ORDERS PLACED ON FRIDAY MAY NOT BE SHIPPED OUT UNTIL MONDAY.
MAKING CHANGES TO AN ORDER
UNFORTUNATELY, AFTER AN ORDER HAS BEEN PROCESSED, WE ARE UNABLE TO
MAKE CHANGES TO IT. WE DO THIS TO AVOID ANY HIGHER PERCENTAGE OF ERRORS
IN THE FULFILLMENT PROCESS, AS WE STRIVE TO PROVIDE THE HIGHEST QUALITY
SERVICE FOR OUR CUSTOMERS. WE APPRECIATE YOUR UNDERSTANDING.
SHIPPING
EXPEDITED SHIPPING WE DO NOT OFFER EXPEDITED OR RUSH SHIPPING AT THIS
TIME.
INTERNATIONAL SHIPPING WE DO NOT OFFER INTERNATIONAL SHIPPING. WE ALSO
DO NOT SHIP TO GUAM, PUERTO RICO OR THE US VIRGIN ISLANDS AT THIS TIME.
MY TRANSACTION WAS DECLINED – WHAT DO I DO?
DO NOT WORRY! IF YOU ARE SEEING A ‘FAILED’ OR ‘DECLINED’ TRANSACTION ERROR
MESSAGE, THERE ARE A FEW STEPS YOU CAN TAKE!PLEASE NOTE THAT CARD
APPROVAL RATES ARE NOT 100% AND SOMETIMES CARDS DO GET DECLINED FOR
REASONS NOT IN OUR OR YOUR CONTROL. IF AFTER FOLLOWING THESE STEPS YOU
ARE STILL HAVING TROUBLE, PLEASE FEEL FREE TO CONTACT US OR:
-TRY CLEARING YOUR HISTORY
-TRY A DIFFERENT BROWSER
-TRY A DIFFERENT CARD (MASTERCARD AND VISA ARE THE MOST COMMONLY
ACCEPTED)
-VERIFY THAT THE ZIP CODE ON YOUR CARD AND BILLING ADDRESS MATCH!
RETURN POLICY
ONLINE RETURN POLICY
UNOPENED AND UNUSED PRODUCT CAN BE RETURNED WITHIN IT 7 DAYS OF
RECEIVING IT, PLEASE SEE OUR RETURNS PROCESS BELOW.THE CUSTOMER IS
RESPONSIBLE FOR RETURN SHIPPING COSTS. IF YOU HAVE ANY QUESTIONS ABOUT
WHETHER YOUR PRODUCT IS ELIGIBLE FOR RETURNS, PLEASE FEEL FREE TO EMAIL
US.
PLEASE ALSO NOTE THAT WE DO NOT HAVE A MONEY BACK GUARANTEE, AS CBD DOES AFFECT EVERYONE DIFFERENTLY. WE ARE NOT ABLE TO ACCEPT BACK ANY PRODUCT THAT HAS BEEN OPENED OR USED.
RETURNS PROCESS:
EMAIL US AT WONDERSOFNATUREONLINE@GMAIL.COM ASAP TO ALERT US THAT YOU
WILL BE RETURNING YOUR UNOPENED PRODUCT WITHIN THE 7-DAY TIME LIMIT AND
TO REQUEST THE RETURN SHIPPING ADDRESS. ONCE YOU HAVE SHIPPED YOUR
PRODUCT BACK TO US – PLEASE ALSO EMAIL THE TRACKING NUMBER TO
WONDERSOFNATUREONLINE@GMAIL.COM SO WE CAN KEEP AN EYE OUT FOR
IT.ONCE WE RECEIVE YOUR PACKAGE BACK AT OUR FACILITY AND CAN CONFIRM IT’S
CONDITION, WE WILL THEN ISSUE A REFUND FOR THE UNOPENED PRODUCT AND
EMAIL YOU A CONFIRMATION. PLEASE ALLOW 7-10 DAYS FOR THE REFUND TO POST
TO YOUR STATEMENT.
IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY PLEASE EMAIL WONDERSOFNATUREONLINE@GMAIL.COM